SIIL Ostomy

Returns & Exchanges made simple.

Three quick steps on one screen. We will show your options and tell you how to get your return label.

← Choose your language

1✓

Find your order

Enter the order number from your confirmation email (e.g. 117538), not the receipt number.

Order number

Email used for the purchase

Can't find your order number? We can email you a link.

You can request a return within 30 days of delivery. Please check the fit carefully. We inspect returned items for cleanliness, stains, damage and signs of wear that prevent acceptance.

2✓

What are you returning?

Select the item(s) you want to return and tell us why.

Reason for return I have read the return conditions. Any damage, defect or incorrect item will be assessed separately.

For panties, bodysuits and swimwear, keep the hygienic protector intact. This does not restrict reporting a defective or incorrect item.

3✓

How should we resolve it?

We'll show your options once you've picked an item and reason.